Service Level System
Modular service bundles — choose the assurance plan that fits your IT foundation.
Philosophy & Framework
Guided by ITIL best practices — a standardized, quantifiable IT service management system
The Puyong CMMI service system builds on original-vendor maintenance, blending twenty-plus years of service experience with the international ITIL standard to create premium maintenance solutions tailored to each customer. With fresh thinking and original methods, it fuses networking technology with China-specific informatization needs into a customizable, technically comprehensive portfolio of IT maintenance services.
Four-Tier Service System
Modular service categories — customers pick the combination that fits
白金服务
最高级别保障
金牌服务
设备金额+8%/年
银牌服务
设备金额+5%/年
标准服务
设备原厂保修
Service Level Comparison
Detailed level-by-level comparison for a transparent choice
| Service item | Platinum | Gold | Silver | Standard |
|---|---|---|---|---|
| 专属工程师在线桌面服务 | 7x24 | 7x24 | 7x24 | 7x24 |
| 专属工程师在线电话支持 | 7x24 | 7x24 | 7x24 | 7x24 |
| 硬件损坏备件更换服务 | Yes | Yes | — | — |
| 硬件损坏原厂返修服务 | Yes | Yes | Yes | Yes |
| 硬件损坏现场更换服务 | 7x24 | 5x10 NBD | 5x10 NBD | — |
| 专属工程师现场排障服务 | 7x24 | 5x10 NBD | 5x10 NBD | 5x10 NBD |
| 专属工程师定期巡检服务 | 日巡检 | 月巡检 | 季巡检 | 季巡检 |
| 软件、授权更新现场部署 | Yes | Yes | Yes | Yes |
| 专属工程师主动预警服务 | 每天 | 每周 | 季度 | — |
| 关键时刻工程师现场支撑 | 3天/月 | 1天/月 | 2天/季 | — |
| 常驻现场工程师贴身服务 | Yes | — | — | — |
| 专家级工程师网优建议书 | Yes | Yes | — | — |
| 个性化共享知识库推送 | Yes | Yes | Yes | Yes |
| 服务支持计划与报告 | Yes | Yes | Yes | Yes |
Customer Benefits
Timely response · Effective resolution · Comprehensive scope · Standardized process · Fair pricing
Unsure which level to pick?
Our advisors will recommend the best-fit service bundle free of charge based on your equipment scale, business criticality and budget.