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🙂",[],{"id":45,"slug":874,"audience":878,"locale":879,"title":777,"summary":875,"body_html":880,"body_md":881,"seo_title":777,"seo_description":875,"parent_id":836,"sort_order":20,"updated_at":882},"home","zh","\u003Ch1>帮助中心\u003C\u002Fh1>\n\u003Cp>欢迎来到普用帮助中心 🙂  \u003C\u002Fp>\n\u003Cp>不管你是第一次来官网逛逛，还是已经在用工作台处理业务，都能在这里找到「点哪里、怎么做」的说明。\u003C\u002Fp>\n\u003Chr \u002F>\n\u003Ch2>🔍 想快速找到答案？\u003C\u002Fh2>\n\u003Cp>在页面顶部的\u003Cstrong>搜索框\u003C\u002Fstrong>里输入关键词（例如：\u003Ccode>产品\u003C\u002Fcode>、\u003Ccode>天工\u003C\u002Fcode>、\u003Ccode>询价\u003C\u002Fcode>、\u003Ccode>工单\u003C\u002Fcode>），会优先匹配相关指南与常见问题。\u003C\u002Fp>\n\u003Cblockquote>\u003Cp>💡 提示：搜不到时，可以先翻下面的「热门问题」，或按角色卡片进入对应指南。\u003C\u002Fp>\u003C\u002Fblockquote>\n\u003Cp class=\"help-shot\">\u003Cimg src=\"\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F01-search.jpg\" alt=\"帮助中心首页搜索框\" loading=\"lazy\" decoding=\"async\" \u002F>\u003C\u002Fp>\n\u003Chr \u002F>\n\u003Ch2>🧭 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\u003Cstrong>?\u003C\u002Fstrong>，不占一级菜单。\u003C\u002Fp>\u003C\u002Fblockquote>\n\u003Ch2>👥 按角色选指南\u003C\u002Fh2>\n\u003Cp>点开一张卡片，进入对应完整指南：\u003C\u002Fp>\n\u003Ch3>📖 公开访客指南\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>适合谁？\u003C\u002Fstrong> 未登录也能逛的官网访客  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>你会学到：\u003C\u002Fstrong> 怎么逛首页、找产品、用天工智选、看方案与服务、查维保、联系我们  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>入口：\u003C\u002Fstrong> \u003Ca href=\"\u002Fhelp\u002Fvisitor\">\u002Fhelp\u002Fvisitor\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp class=\"help-shot\">\u003Cimg src=\"\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F02-card-visitor.jpg\" alt=\"公开访客指南卡片\" loading=\"lazy\" decoding=\"async\" \u002F>\u003C\u002Fp>\n\u003Chr \u002F>\n\u003Ch3>🏢 客户工作台指南\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>适合谁？\u003C\u002Fstrong> 已登录的客户（销售、售前、售后、伙伴等）  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>你会学到：\u003C\u002Fstrong> 怎么登录客户工作台，处理报备、报价、合同、资产、工单、交付等  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>入口：\u003C\u002Fstrong> \u003Ca href=\"\u002Fhelp\u002Fcustomer\">\u002Fhelp\u002Fcustomer\u003C\u002Fa>  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>分栏目操作手册（01–14）：\u003C\u002Fstrong> 登录后左侧目录，或 \u003Ca href=\"\u002Fhelp\u002Fcustomer\u002Fguide\">\u002Fhelp\u002Fcustomer\u002Fguide\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp class=\"help-shot\">\u003Cimg src=\"\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F03-card-customer.jpg\" alt=\"客户工作台指南卡片\" loading=\"lazy\" decoding=\"async\" \u002F>\u003C\u002Fp>\n\u003Cblockquote>\u003Cp>💡 提示：浏览器地址仍是 \u003Ccode>\u002Fpartner\u003C\u002Fcode>，页面上我们统一叫「客户工作台」。\u003C\u002Fp>\u003C\u002Fblockquote>\n\u003Chr \u002F>\n\u003Ch3>📦 供应链指南\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>适合谁？\u003C\u002Fstrong> 采购端同事，或已入驻\u002F受邀的供应商  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>你会学到：\u003C\u002Fstrong> 询价、回标、订单履约、对账付款、入驻申请  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>入口：\u003C\u002Fstrong> \u003Ca href=\"\u002Fhelp\u002Fsupply\">\u002Fhelp\u002Fsupply\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp class=\"help-shot\">\u003Cimg src=\"\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F04-card-supply.jpg\" alt=\"供应链指南卡片\" loading=\"lazy\" decoding=\"async\" \u002F>\u003C\u002Fp>\n\u003Chr \u002F>\n\u003Ch3>❓ 常见问题\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>适合谁？\u003C\u002Fstrong> 所有人  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>你会学到：\u003C\u002Fstrong> 登录、找产品、天工、询价、工单等高频疑问的短答  \u003C\u002Fp>\n\u003Cp>\u003Cstrong>入口：\u003C\u002Fstrong> \u003Ca href=\"\u002Fhelp\u002Ffaq\">\u002Fhelp\u002Ffaq\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp class=\"help-shot\">\u003Cimg src=\"\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F05-card-faq.jpg\" alt=\"常见问题卡片\" loading=\"lazy\" decoding=\"async\" \u002F>\u003C\u002Fp>\n\u003Chr \u002F>\n\u003Ch2>🔥 热门问题\u003C\u002Fh2>\n\u003Cp>来不及翻长文？先看这几条：\u003C\u002Fp>\n\u003Col>\n\u003Cli>\u003Cstrong>产品怎么筛选？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F01-home-products\">公开访客 · 产品列表\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>为什么有的产品看不到？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Ffaq\">常见问题 · 产品查找\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>天工智选从哪开始？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F02-tiangong\">公开访客 · 第二章\u003C\u002Fa>  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>天工、云边、神经拓扑怎么串起来？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F06-tiangong-cloud-topology-bridge\">公开访客 · 第六章\u003C\u002Fa>  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>赛博天眼怎么下单、怎么开扫？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F07-skyeye\">公开访客 · 第七章\u003C\u002Fa>  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>怎么提交咨询？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F05-cloud-topology-about-global\">全站通用\u003C\u002Fa> 或 \u003Ca href=\"\u002Fcontact\">\u002Fcontact\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>客户工作台怎么登录？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fcustomer\">客户工作台指南\u003C\u002Fa> 与 \u003Ca href=\"\u002Fhelp\u002Ffaq\">常见问题 · 账号登录\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>供应商收到邀约链接怎么办？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fsupply\">供应链指南\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>服务工单怎么建、怎么认领、怎么评价关单？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fcustomer\u002F09-ticket\">服务工单手册\u003C\u002Fa>  \u003C\u002Fli>\n\u003Cli>\u003Cstrong>工作台各栏目怎么用？\u003C\u002Fstrong> → 见 \u003Ca href=\"\u002Fhelp\u002Fcustomer\u002Fguide\">工作台手册总目录\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp class=\"help-shot\">\u003Cimg src=\"\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F06-hot.jpg\" alt=\"帮助中心热门问题\" loading=\"lazy\" decoding=\"async\" \u002F>\u003C\u002Fp>\n\u003Chr \u002F>\n\u003Ch2>🗺️ 公开访客指南目录（分章）\u003C\u002Fh2>\n\u003Ctable>\u003Cthead>\u003Ctr>\u003Cth>章节\u003C\u002Fth>\u003Cth>内容\u003C\u002Fth>\u003Cth>文档\u003C\u002Fth>\u003C\u002Ftr>\u003C\u002Fthead>\u003Ctbody>\n\u003Ctr>\u003Ctd>第一章\u003C\u002Ftd>\u003Ctd>首页 + 产品\u003C\u002Ftd>\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F01-home-products\">01-home-products\u003C\u002Fa>\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>第二章\u003C\u002Ftd>\u003Ctd>天工智选全流程\u003C\u002Ftd>\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F02-tiangong\">02-tiangong\u003C\u002Fa>\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>第三章\u003C\u002Ftd>\u003Ctd>解决方案 + 服务与资源工具\u003C\u002Ftd>\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F03-solutions-services\">03-solutions-services\u003C\u002Fa>\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>第四章\u003C\u002Ftd>\u003Ctd>案例 + 新闻 + 数智世界\u003C\u002Ftd>\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F04-cases-news-magazine\">04-cases-news-magazine\u003C\u002Fa>\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>第五章\u003C\u002Ftd>\u003Ctd>云边智链 + 神经拓扑 + 关于 + 全站通用\u003C\u002Ftd>\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F05-cloud-topology-about-global\">05-cloud-topology-about-global\u003C\u002Fa>\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>第六章\u003C\u002Ftd>\u003Ctd>天工 · 云边 · 神经拓扑（数据拉通）\u003C\u002Ftd>\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F06-tiangong-cloud-topology-bridge\">06-tiangong-cloud-topology-bridge\u003C\u002Fa>\u003C\u002Ftd>\u003C\u002Ftr>\n\u003Ctr>\u003Ctd>第七章\u003C\u002Ftd>\u003Ctd>赛博天眼（授权自查 · 双线开扫 · 报告）\u003C\u002Ftd>\u003Ctd>\u003Ca href=\"\u002Fhelp\u002Fvisitor\u002F07-skyeye\">07-skyeye\u003C\u002Fa>\u003C\u002Ftd>\u003C\u002Ftr>\n\u003C\u002Ftbody>\u003C\u002Ftable>\n\u003Chr \u002F>\n\u003Ch2>需要人工协助？\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>打开页内咨询或 \u003Ca href=\"\u002Fcontact\">\u002Fcontact\u003C\u002Fa>，留下需求，工作日约 2 小时内有人联系你  \u003C\u002Fli>\n\u003Cli>或打开 \u003Ca href=\"\u002Fcontact\">\u002Fcontact\u003C\u002Fa> 填写联系表单  \u003C\u002Fli>\n\u003Cli>已登录客户：可在客户工作台 \u003Cstrong>消息中心\u003C\u002Fstrong> 查看业务通知  \u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>✅ 祝你用得顺手。找不到的地方，欢迎告诉我们补进帮助中心。\u003C\u002Fp>","# 帮助中心\n\n欢迎来到普用帮助中心 🙂  \n不管你是第一次来官网逛逛，还是已经在用工作台处理业务，都能在这里找到「点哪里、怎么做」的说明。\n\n---\n\n## 🔍 想快速找到答案？\n\n在页面顶部的**搜索框**里输入关键词（例如：`产品`、`天工`、`询价`、`工单`），会优先匹配相关指南与常见问题。\n\n> 💡 提示：搜不到时，可以先翻下面的「热门问题」，或按角色卡片进入对应指南。\n\n![帮助中心首页搜索框](\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F01-search.jpg)\n---\n\n## 🧭 当前官网顶栏结构\n\n| 一级 | 常见下级 |\n|---|---|\n| **产品** | 产品列表 `\u002Fproducts` |\n| **方案与服务** | 天工智选 · 解决方案 · 案例中心 · 服务总览 · **赛博天眼** · 维保查询 |\n| **资源** | 新闻 · 数智世界 · 云边智链 · 神经拓扑 · 文档 · 软件 · 视频 |\n| **客户工作台** | 登录入口 `\u002Fpartner` |\n| **关于** | 关于我们 · 联系我们 |\n\n> 💡 Logo 回首页；帮助在右上角 **?**，不占一级菜单。\n\n## 👥 按角色选指南\n\n点开一张卡片，进入对应完整指南：\n\n### 📖 公开访客指南\n**适合谁？** 未登录也能逛的官网访客  \n**你会学到：** 怎么逛首页、找产品、用天工智选、看方案与服务、查维保、联系我们  \n**入口：** [\u002Fhelp\u002Fvisitor](\u002Fhelp\u002Fvisitor)\n\n![公开访客指南卡片](\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F02-card-visitor.jpg)\n---\n\n### 🏢 客户工作台指南\n**适合谁？** 已登录的客户（销售、售前、售后、伙伴等）  \n**你会学到：** 怎么登录客户工作台，处理报备、报价、合同、资产、工单、交付等  \n**入口：** [\u002Fhelp\u002Fcustomer](\u002Fhelp\u002Fcustomer)  \n**分栏目操作手册（01–14）：** 登录后左侧目录，或 [\u002Fhelp\u002Fcustomer\u002Fguide](\u002Fhelp\u002Fcustomer\u002Fguide)\n\n![客户工作台指南卡片](\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F03-card-customer.jpg)\n> 💡 提示：浏览器地址仍是 `\u002Fpartner`，页面上我们统一叫「客户工作台」。\n\n---\n\n### 📦 供应链指南\n**适合谁？** 采购端同事，或已入驻\u002F受邀的供应商  \n**你会学到：** 询价、回标、订单履约、对账付款、入驻申请  \n**入口：** [\u002Fhelp\u002Fsupply](\u002Fhelp\u002Fsupply)\n\n![供应链指南卡片](\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F04-card-supply.jpg)\n---\n\n### ❓ 常见问题\n**适合谁？** 所有人  \n**你会学到：** 登录、找产品、天工、询价、工单等高频疑问的短答  \n**入口：** [\u002Fhelp\u002Ffaq](\u002Fhelp\u002Ffaq)\n\n![常见问题卡片](\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F05-card-faq.jpg)\n---\n\n## 🔥 热门问题\n\n来不及翻长文？先看这几条：\n\n1. **产品怎么筛选？** → 见 [公开访客 · 产品列表](\u002Fhelp\u002Fvisitor\u002F01-home-products)\n2. **为什么有的产品看不到？** → 见 [常见问题 · 产品查找](\u002Fhelp\u002Ffaq)\n3. **天工智选从哪开始？** → 见 [公开访客 · 第二章](\u002Fhelp\u002Fvisitor\u002F02-tiangong)  \n4. **天工、云边、神经拓扑怎么串起来？** → 见 [公开访客 · 第六章](\u002Fhelp\u002Fvisitor\u002F06-tiangong-cloud-topology-bridge)  \n5. **赛博天眼怎么下单、怎么开扫？** → 见 [公开访客 · 第七章](\u002Fhelp\u002Fvisitor\u002F07-skyeye)  \n6. **怎么提交咨询？** → 见 [全站通用](\u002Fhelp\u002Fvisitor\u002F05-cloud-topology-about-global) 或 [\u002Fcontact](\u002Fcontact)\n7. **客户工作台怎么登录？** → 见 [客户工作台指南](\u002Fhelp\u002Fcustomer) 与 [常见问题 · 账号登录](\u002Fhelp\u002Ffaq)\n8. **供应商收到邀约链接怎么办？** → 见 [供应链指南](\u002Fhelp\u002Fsupply)\n9. **服务工单怎么建、怎么认领、怎么评价关单？** → 见 [服务工单手册](\u002Fhelp\u002Fcustomer\u002F09-ticket)  \n10. **工作台各栏目怎么用？** → 见 [工作台手册总目录](\u002Fhelp\u002Fcustomer\u002Fguide)\n\n![帮助中心热门问题](\u002Fimages\u002Fhelp\u002Fhome\u002Findex\u002F06-hot.jpg)\n---\n\n## 🗺️ 公开访客指南目录（分章）\n\n| 章节 | 内容 | 文档 |\n|---|---|---|\n| 第一章 | 首页 + 产品 | [01-home-products](\u002Fhelp\u002Fvisitor\u002F01-home-products) |\n| 第二章 | 天工智选全流程 | [02-tiangong](\u002Fhelp\u002Fvisitor\u002F02-tiangong) |\n| 第三章 | 解决方案 + 服务与资源工具 | [03-solutions-services](\u002Fhelp\u002Fvisitor\u002F03-solutions-services) |\n| 第四章 | 案例 + 新闻 + 数智世界 | [04-cases-news-magazine](\u002Fhelp\u002Fvisitor\u002F04-cases-news-magazine) |\n| 第五章 | 云边智链 + 神经拓扑 + 关于 + 全站通用 | [05-cloud-topology-about-global](\u002Fhelp\u002Fvisitor\u002F05-cloud-topology-about-global) |\n| 第六章 | 天工 · 云边 · 神经拓扑（数据拉通） | [06-tiangong-cloud-topology-bridge](\u002Fhelp\u002Fvisitor\u002F06-tiangong-cloud-topology-bridge) |\n| 第七章 | 赛博天眼（授权自查 · 双线开扫 · 报告） | [07-skyeye](\u002Fhelp\u002Fvisitor\u002F07-skyeye) |\n\n---\n\n## 需要人工协助？\n\n- 打开页内咨询或 [\u002Fcontact](\u002Fcontact)，留下需求，工作日约 2 小时内有人联系你  \n- 或打开 [\u002Fcontact](\u002Fcontact) 填写联系表单  \n- 已登录客户：可在客户工作台 **消息中心** 查看业务通知  \n\n✅ 祝你用得顺手。找不到的地方，欢迎告诉我们补进帮助中心。\n","2026-08-16T06:29:16.000Z"]